Refund Policy

This Refund Policy applies to all paid products and subscriptions on Poconos STR Directory, including provider listing tiers (Standard, Premium, Featured) and host access plans (Pro Host, Property Manager).

1. Overview

Because our plans are digital subscription services that provide immediate access to directory features, listings, and lead generation, all purchases are generally final and non-refundable once the billing period has begun. However, we believe in being fair and transparent, and we will consider the refund situations described below.

2. When Refunds Apply

We will provide a full refund in the following situations:

• Duplicate or erroneous charges: If you were charged twice, or charged in error, we will refund the incorrect charge in full.
• Service failure: If our platform fails to provide the subscribed service for an extended period (more than 7 consecutive days) due to our fault, and that failure significantly impacts your intended use.
• New subscriber grace period: If you subscribed for the first time and request a cancellation within 48 hours of your first payment, we will process a full refund of that first payment.

3. When Refunds Are Not Available

Refunds are not available in the following situations:

• You no longer need the service or changed your mind after the billing period began
• You were dissatisfied with the performance or response of service providers found on the directory
• You expected features that were not part of the plan you purchased
• Partial-month cancellation — you will have access until the end of the current billing period, but no refund is given for unused days
• Renewals — refunds are only considered for the most recent billing cycle payment

Important: Your subscription fees cover access to the directory platform, not the work performed by any provider. Any disputes about the quality, cost, or outcome of work performed by a listed provider must be resolved directly between you and that provider.

4. How to Request a Refund

To request a refund, please contact our billing team:

• Email: billing@poconosstr.com
• Please include: your account email, the subscription or charge in question, the date of the charge, and the reason for the request

We will review all refund requests and respond within 5 business days. Where a refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your bank.

5. Chargebacks

If you believe you have been charged in error, we ask that you contact us first at billing@poconosstr.com so we can resolve the issue directly. Filing a chargeback with your bank without first contacting us may delay resolution. If a chargeback is issued against a valid charge, your account may be suspended.

6. Cancellation

You may cancel your subscription at any time:

• Through your account's billing portal, or
• By emailing billing@poconosstr.com with your account email

Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date. We do not offer partial refunds for the unused portion of a billing period.

7. Contact Us

For any questions about this Refund Policy, contact us at:
Email: billing@poconosstr.com
Address: Poconos, Pennsylvania